PLEASE READ AS WE HAVE RECENTLY CHANGED OUR PROCEDURES:
Delivery charges within Australia
All orders for Australian customers are dispatched using Australia Express Post or Australia Regular Post of your choice chosen on checkout.
Once your order has been dispatched allow 3 -5 business days Monday – Friday for delivery within Australia or overnight Express post to most metropolitan areas.
No orders are dispatched on Friday's due to items sitting in a hot depot over the weekend.
During peak seasons, delivery may take a little longer so please allow extra time for delivery when ordering.
The total shipping and applicable charge will be displayed at checkout prior to you submitting any payment information.
For large orders freight will be calculated by Sweet Chops and advised cordially of delivery and cost please email us at firstname.lastname@example.org
****NOTE: We take all the necessary care when packaging your goodies which also includes lots of bubble wrap and special reflective wrapping to protect from the heat. BUT we do not take any responsiblity for the parcels once they are handed to the Courier or Australia Post. We also take no responsibility if parcels are left outside in the sun for prolong periods once dropped off by the delivery person. We advise the best way to ship is Express Post (next day delivery in most areas) and preferrably to an address that you will be availble to take ownership of the parcel.****
Tracking your order
All orders are sent a tracking number the day of shipment.
We do not DROP SHIP unless specified by the customer on checkout.
We can leave an "AUTHORITY TO LEAVE" label which means the item is left at your place of address without signature, but Sweet Chops takes no responsiblity for any loss of item delivered if you wish to choose this option.
If you have not received your order within the time frame we have specified in our delivery section, please notify our customer service team at email@example.com and we will track your order and notify you within 24 hours.
International delivery charges
The shipping method available for international customers is Regular Airmail with a delivery time of 7-10 days (not including weekend or public holidays).
The total applicable shipping charge will be displayed at checkout prior to you submitting any payment information.
If Express postage is required, please contact Sweet Chops for payment details.
For large orders freight will be calculated by Sweet Chops and advised cordially of delivery and cost.
Sweet Chops accepts no responsibility for delays in delivery following dispatch that are due to a country’s customs (export/import) clearance requirements.
Sweet Chops dispatch’s the majority of Australian orders via a Courier and Australia Post and International via Australia Post. However, we reserve the right to utilise alternative forms of transport at our discretion. Delivery times can be up to 7 days within Australia (or more for some remote Australian locations) and up to 3 weeks for International addresses.
Shipping charges are not included in the pricing of individual items and are displayed separately at checkout prior to any payment information being transmitted to Sweet Chops.
Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer and are beyond the control of Sweet Chops. International customers are advised to check with the relevant authorities in their country before placing an order with Sweet Chops.